Frequently Asked Questions
Maintenance
| Shampoo carpets, clean, and paint as needed. |
| No, you do not have to be present for work to be completed. |
| Yes, we have on-site maintenance and after-hours emergency On-Call Maintenance. |
| Call, stop by the office, email, or put in a service request through the online Resident Portal. |
| During business hours come to the Leasing Office and present your ID to borrow a key. After hours call the emergency On-Call Maintenance. A $35.00 lock-out fee will be charged for after-hours lock-out response. |
Amenities
| Yes. Parking is unassigned, and you are allowed one passenger vehicle per lease signer. |
| Seasonal Pool and Hot Tub, 24-Hour Fitness Center, Playground, Outdoor Basketball Court, Dog Park access, Clubhouse usage for private parties. |
| Pool is generally open Memorial Day through Laor Day, 8:00am to 10:00pm, 7 days a week. |
| Yes! Some breed restictions may apply; contact the Leasing Office for further details. |
| Refrigerator, Range, Dishwasher. We do have Washer/Dryer hookups and some rentals available. |
| Yes, with a minimum 3 month lease term when available. We also have some corporate apartments that can be rented by the month. |
Admin
| Once all information needed to process the application has been received, final processing generally takes about 48 hours. |
All payments must be made online via the resident portal
or through a participating WIPS payment location. Using
the resident portal, you can pay with a checking or savings
account at no cost, or you may use a credit or debit card
with an additional convenience fee. Using the option to pay
at a participating WIPS location, this is similar to
purchasing a money order and convenience fees may
apply.
| Yes, Renter's Insurance is required at move-in and must be in force throughout the term of your residency. Minimum $100,000.00 liability, you choose your amount for personal property coverage, and Community is named as an Interested Party or Certificate Holder. |
Optimum and CenturyLink for cable and internet.
| Your lease provides for a termination fee if you need to end your lease before the end of the contracted term. Other options may be available. Consult Leasing Consultant for additional details. |
| Call each utility company directly to set up your accounts: APS for electric service and Unisource for gas service. |
| Residents are responsible for all utilities. Water/sewer/trash charges will be billed monthly by the property in addition to the monthly rent. |
Location
| Yes, the city bus line has a stop within a block of the community. Mountain Line: http://mountainline.az.gov/routes/route-3-green/ |
| From I-40 take Exit 201 to Country Club Drive. Continue on Country Club Drive to the intersection of E. Cortland Blvd. Turn left on to E. Cortland Blvd., continue down the cul-de-sac, and we are the last community on the right. |
Future Residents
| Applications are completed online through our community website. Application, payment of a $300.00 holding deposit, all non-refundable application fees, and a signed and dated Reservation Form are needed in order to reserve your apartment. |
| Contact the Leasing Office for more information. |
| Employment, Income, Rental History, Credit, and Criminal background information are a part of our screening process. |
| Contact the Leasing Office directly at (928) 527-8120 |
| Appointments are preferred, and we are happy to accept walk-ins. |
| We do offer a Resident Referral program. Consult the Leasing Office for further details. |
| We are open 9-5 Mon-Fri. Weekend closed. |
| The Community Leasing Office will provide you with a map indicating the exact location of the available apartments. |
| Apartments come with washer/dryer hookups near the kitchen, and we have some rentals. An on-site laundry facility is also available. |
| Safeway, The Mall, and Wal-Mart are all within easy driving distance from the community. |
| Quiet hours are from 10:00pm to 8:00am. Fees may apply for Clubhouse usage. Contact the Leasing Office for additional information. |
| When you reserve your apartment you will be provided with a Reservation Form that breaks down the overall cost for move-in including all required deposits and fees. |
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Our team is always ready to answer your questions.